New Access Guidelines for Retail Industry

March 2017


New guidelines relating to access in retail spaces are now available, which provide retail business owners, shopping centre owners and managers, building designers and builders with an understanding of how to make the shopping experience more independent, pleasurable and dignified for all people, including those with a disability.

This includes providing an accessible experience in all retail spaces that considers universal design principles and removes not only architectural barriers but attitudinal barriers as well.

Philip Chun’s Access team assisted the Australian Network on Disability to develop the new Design for Dignity Retail Guidelines.

ABS research conducted in 2015 found many people with a disability have experienced unfair treatment in public settings and many now avoid going to shops, bars, restaurants, and cafés. In fact, 8.6 per cent of people with a disability surveyed felt that they had been discriminated against in previous 12 months.

The Disability Discrimination Act 1992 (the DDA) requires that access to premises, goods and services is free from discrimination. In 2011, the Building Code of Australia was amended to ensure that the physical built environment is accessible and people are generally able to access business premises. However, the DDA requirements also extend beyond the physical aspects of the building and this is where the guidelines help.

They provide some simple practical steps that can be taken to improve access, therefore enabling a more independent and enjoyable shopping experience for people with a disability. From entering the premises, moving around a retail space, customer service and making purchases at the point of sale. The guidelines also consider emergency situations and how to help people out of premises during an emergency.

Society now expects that all people regardless of their abilities will have an inclusive experience when they shop for food, fashion or groceries, do their banking, pay bills at the post office or just want to have a coffee with friends in the local café. Good access is good for business and there is a great benefit in businesses providing an environment for social interaction and engagement.

Philip Chun Access was pleased to participate in reviewing the document and provide advice and assistance to finalise the guidelines. A copy of the Design for Dignity Retail Guidelines can be viewed online at or downloaded as a PDF document.


This story is intended to provide general information. It does not constitute advice and should not be treated as such. Should you require advice, please contact our office.

Passenger lift control systems – meeting the Code

12 September 2016

‘Destination control systems’ or ‘Destination-oriented lift systems’ are highly desirable due to their efficiency. When people arrive at a lift lobby they first select their desired destination floor, the system then calculates the most efficient use of the lifts and allocates the most appropriate lift car to reach their destination.

Benefits of these systems include efficient use of resources and reduced travel times as a passenger will likely experience fewer stops along their trip.

An added benefit is that many systems can increase the dwell time so that doors remain open longer for people with mobility limitations, providing greater time to move into the lift. They also ensure that adequate space can be maintained within the lift car when people select the accessible mode while entering their destination. This is important for wheelchair users, people with assistance, animals who need a little more space, and those with a vision impairment who might be unfamiliar with their surroundings.

These lifts can meet the National Construction Code (NCC) requirements by meeting the relevant ‘performance requirements’ as a ‘performance solution’. The building code is a performance-based document, meaning that compliance can be achieved through a prescriptive path (i.e. your typical lift installation with conventional lift landing and lift car control buttons); or by a performance-based solution, that might include the use of a Destination control system. However, any such system accepted under a ‘performance solution’ must be equal to, or better than the prescriptive solution.

Philip Chun Senior Access Consultant, Lee Wilson said: “This means that when removing lift car buttons and changing the way lift lobby buttons work, the system requires additional accessible features to provide for all building occupants.”

“This might include additional wayfinding strategies, lift door tactile and Braille markings, hearing loop systems, audible announcements, tactile maps, extra visual information or monitoring of the lift lobby areas.”

The Philip Chun Access team is experienced in advising clients on the implementation of appropriate lift systems that meet NCC requirements.

For more information on NCC requirements please visit the ABCB website.

This story is intended to provide general information. It does not constitute advice and should not be treated as such. Should you require advice, please contact our office.